Ace Carpet Edging Refund & Return Policy

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​At Ace Carpet Edging, we specialise in selling non-slip rug underlay and non-slip rug tabs. We take great care in delivering high-quality products to our customers.

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​Returns & Cancellations

• ​14-Day Return Window: You may request a return within 14 calendar days of receiving your item.

• ​Condition Requirements: To be eligible for a return, your item must be unused, in the exact same condition as received, and in its original unopened packaging.

• ​Proof of Purchase: A receipt or valid order reference number is required for all return requests.
   

​Return Process & Shipping Costs

• ​Customer Responsibility: Customers are fully responsible for arranging and paying for their own shipping costs when returning an item.

• ​Non-Refundable Shipping: Original delivery costs are non-refundable. If a refund is issued, the original cost of shipping will not be included.

• ​Tracked Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
   

​Refund Approval & Processing

• ​Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

• ​If approved, your refund will be processed back to your original payment method within 5–10 business days.
   

​Damaged or Defective Items

​If your item arrives damaged or defective, please contact us immediately within 48 hours of delivery with photo evidence so we can resolve the issue promptly.

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