Privacy & Cookie Policy

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​Last Updated: October 2026

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​Ace Carpet Edging Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit or make a purchase from www.acecarpetedging.co.uk (the "Site"), and outlines your rights under UK data protection legislation (UK GDPR and the Data Protection Act 2018).

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​1. Who We Are

• ​Company Name: Ace Carpet Edging Limited

• Registered Address: Unit 5, Station Road Industrial Estate, Station Road, Dunmow, Essex CM6 1XD

• ​Data Protection Contact Email: Sales@acecarpetedging.co.uk

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​2. Information We Collect

​When you interact with our Site or purchase our bespoke carpet edging, rugs, or runners, we may collect the following personal information:

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• ​Contact & Order Information: Your name, billing address, delivery address, phone number, and email address when you make a purchase or contact us for a quote/enquiry.

• ​Payment Information: Payment transactions are processed securely through our third-party payment gateways. We do not store full credit card numbers or sensitive financial credentials on our servers.

• ​Marketing Preferences: Your email address and opt-in preference if you choose to sign up for our mailing list.

• T​echnical & Device Information: Information automatically collected when you browse our Site via cookies, such as your IP address, browser type, and interaction data.
   

​3. How We Use Your Data & Our Legal Basis

​We process your personal data under the following lawful bases required by UK GDPR:

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• ​Processing Orders & Deliveries (Contractual Necessity): We use your name, billing and delivery addresses, contact details, and payment information to fulfil your orders, arrange delivery, and provide order updates.

• ​Customer Support (Legitimate Interests / Contract): We process your contact details and message history to answer your enquiries, provide quotes, and offer customer assistance.

• ​Marketing Communications (Consent): If you subscribe to our mailing list, we use your name and email address to send you newsletter updates and promotions. You can withdraw your consent and unsubscribe at any time.

• ​Website Security & Improvement (Legitimate Interests): We use technical data, administrative logs, and essential cookies to maintain site security, prevent fraud, and optimize website functionality.

• ​Legal & Tax Compliance (Legal Obligation): We retain order and financial records where necessary to meet statutory accounting, tax, and reporting obligations.
   

​4. How We Share Your Information

​We do not sell or rent your personal data to third parties. We only share necessary data with trusted service providers (data processors) who enable us to run our business and fulfil your orders:

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• ​Website Platform: Wix.com (hosts our website, forms, and core administrative databases).

• Payment Processors: PayPal, Apple Pay, Google Pay, and card processing gateway partners (to securely handle payments).

• ​Delivery & Shipping Partners: DHL and Royal Mail (to deliver your products to your doorstep).

• ​Legal & Professional Bodies: Regulatory authorities (such as HMRC) or legal advisers where required by law.
   

​5. Data Retention & Security

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• ​Retention: We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Order and transaction history is retained for up to 7 years to comply with statutory UK tax and accounting obligations. Marketing data is retained until you unsubscribe or withdraw consent.

• ​Security: We employ appropriate technical and organizational measures (such as SSL encryption on our Wix site) to safeguard your data against loss, unauthorized access, or disclosure.
   

​6. Cookies Policy

​Our Site uses cookies and similar technologies provided by Wix to ensure optimal website functionality, security, and analytics.

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• ​Essential Cookies: Necessary for checkout functionality, shopping carts, and security features.

• ​Analytics Cookies: Help us understand how visitors interact with the site so we can improve user experience.
   

​You can manage or disable non-essential cookies at any time through your web browser settings.

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​7. Your Data Protection Rights

​Under UK data protection law, you have the following rights regarding your personal data:

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• ​Right of Access: Request a copy of the personal data we hold about you.

• ​Right to Rectification: Request that we correct any inaccurate or incomplete data.

• ​Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data where there is no legal reason for us to keep it.

• ​Right to Object / Restrict: Object to our processing of your data (e.g., opting out of marketing) or request restrictions on processing.

• ​Right to Data Portability: Request a copy of your data in a portable format.

• ​Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
   

​To exercise any of these rights, please email us directly at Sales@acecarpetedging.co.uk.
 

​8. Questions & How to Lodge a Complaint

​If you have any questions or concerns about this policy or how we handle your data, please contact us first at Sales@acecarpetedging.co.uk so we can resolve the issue.

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​If you remain dissatisfied with our response, you have the right to lodge a complaint with the UK data protection supervisory authority:

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• ​Information Commissioner's Office (ICO) Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

• Website: www.ico.org.uk